Frequently Asked Questions
Everything you need to know about your BioWare Gear Store order.
How long does shipping take for my gear?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary depending on the destination and customs processing.
What is your return policy for apparel?
We accept returns on unworn and unwashed apparel items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed size chart. We recommend measuring a similar garment you already own and comparing it to our specifications for the best fit.
Do you offer international shipping?
Yes, we ship our gear globally to most countries. Shipping costs and estimated delivery dates will be calculated at checkout based on your location.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay for a secure checkout.